Expertise
Our innovative technology is the result of collaboration between experienced automotive industry executives and software developers. We have the perfect formula of expertise and background from automotive OE, academic analytics, and J.D. Power.
%
OF CLIENTS INCREASED
COUNTRIES
ISSUES RESOLVED
%
OF OUR CLIENTS

First to Email
We were the first to offer e-mail surveys and the only ones to do it 24 hours after every customer interaction.

First to Web
When everyone else used costly and clunky software offerings, we pushed our software to the web.

First to Apps
We were the first to offer a mobile, downloadable app offering full, real-time platform functionality.

First to Issue Resolution
We invented the real-time issue resolution. The key to customer happiness, and the key to our partners’ success.

First to Mobile
Uncompromised closed-loop issue resolution in the palm of your hand. We did first and we do it better.

First to SMS
We pioneered surveys via SMS with viTXT™. Everyone else followed.

First to Global DMS Connectivity
The only automotive CEM technology that can connect to any DMS, anywhere around the world.

First to Strategic Action Alerts
Unique to VI, Foresight Compass™ drives dealer engagement by requiring users to initiate strategic action plans if their KPI scores fall below required thresholds.
1. Decision Framing & Survey Design
At Enprecis Group, consumer research expertise merges with a deep understanding of the retail automotive environment, ensuring your CEM program operates at full power. Whether it is an on-going program or a specific assignment, we’ll be rigorous in making certain that our solutions align with your business needs.
2. Continuous Monitoring
3. Forward-Thinking Data Visualizations
4. World-Leading Business Intelligence Technology
5. Consulting Grounded in Reality & Experience
6. Continual Reform & Improvement
Enprecis Group will both challenge and help your business to achieve continuous improvement of your CEM program. With Foresight, we keep a pulse on your customer sentiment, with a flexible solution that is adaptable to your business requirements as they evolve.
LET'S WORK TOGETHER
Revolutionize your Customer Experience Program
FORESIGHT™
The world’s leading technology for automotive Customer Experience Management