by Anthony Giagnacovo | Oct 31, 2017 | Expertise
The Enprecis Group system brings together valuable data and practical, as well as predictive analytics to afford clients a much broader perspective of their customer base. This, in turn, assists in producing actionable intelligence for the delivery of a qualified...
by Anthony Giagnacovo | Oct 17, 2017 | Expertise
The connected consumer The retail sector is undergoing massive transformations in response to the shift in customer expectations of what a shopping experience should be like. Retailers like Amazon have taken the world by storm, as they have successfully engaged with...
by Anthony Giagnacovo | Sep 28, 2017 | Expertise
A Holistic Approach to Customer Experience is the key to Generating Positive ROI: Here’s Why A few weeks back I was having dinner with several of my closest friends who I’ve known for over 35 years. One friend is a highly regarded and sought-after orthodontist who has...
by Anthony Giagnacovo | Jul 5, 2017 | Expertise
The concept of Customer Experience was first brought into focus by Holbrook and Hirschman in the mid-80s. The notion has extended Experience as an important factor in understanding consumer behavior and driving value. Customer Experience Managers recognized the...
by Anthony Giagnacovo | May 8, 2017 | Expertise
In today’s digital world, a value-led approach that puts greater focus on the customer experience can make all the difference between Promoters and Detractors. As global leaders in Customer Experience (CX) Management for automotive Original Equipment Manufacturers...
