Privacy is of utmost importance at Vital Insights Inc. and Enprecis, Inc. (together ‘we’, ‘us’ or the ‘Group’). We recognize the significance of protecting information which is stored on our computers or is intended to be stored on our computers and which relates to an individual. The data we protect is the ‘Personal Data’ which is any information relating to an identified or identifiable natural person, sometimes called a data subject. We have made protecting privacy and the confidentiality of Personal Data a fundamental component of the way we do business. This Privacy Statement informs you of the ways we ensure privacy and the confidentiality of Personal Data. We are compliant with applicable privacy laws in the countries in which we operate. This policy describes the information we gather, how we may use the Personal Data and the circumstances under which we may disclose such information to third parties.
Collecting of Personal Data
We gather two types of information about users:
Client-supplied Customer Information:
Our clients hire us to assist in obtaining feedback from their customers. We receive Personal Data comprising customer information from our clients and use this information under their instruction for the sole purpose of contacting individual customers in alignment with our agreements with our clients. These agreements specifically state that this customer information will not be shared with or sold to any external party.
Aggregate Tracking Data:
This is information we gather through aggregated tracking data derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to readers’ needs and to help us to better understand the demographics of our audience. We track user traffic patterns throughout all of our sites. However, we do not correlate this information with data about individual users. To improve the quality of our site and services, we may break down overall usage statistics according to a user’s domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user’s browser). We may track and catalog the search terms that users enter where we offer a Search function, but this tracking is never associated with individual users. We use aggregate tracking information to determine which areas of our sites users like and don’t like based on traffic to those areas. We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.
Use and Disclosure of Personal Data
Any survey data collected by us concerns individuals’ usage of products and services. Those data are used by our clients to improve their products and services. When we survey customers on behalf of our clients, we receive Personal Data from our clients. We enter into confidentiality and non-disclosure agreements with clients that legally obligate us to protect those data which we receive and to use those data only for the purposes specified in the contract. From time to time we may collect Personal Data during a survey, if requested to do so by a client. This Personal Data will be shared with the client, and will be used in the manner as described in that survey.
The use of information supplied by our clients is governed by our contracts with our clients. We do not access or use Personal Data supplied by our clients for any purposes other than those stated in our contractual obligations with those clients. Except as part of the sale of all or substantially all of our assets, we will not use your Personal Data unless we have your consent.
We will only use and/or disclose Personal Data internally in order to:
- Understand and meet your needs and preferences;
- Develop new and enhance existing service and product offerings;
- Manage and develop our business and operations;
- Carry out any purposes for which we have received your consent
- Enabling you to participate in our polls, surveys, message boards and forums; and
- Meet legal and regulatory requirements.
Personal Data may be collected, stored and/or processed by third party service providers or by companies in our corporate family to perform functions on our behalf. All such third parties will be contractually bound to protect data in compliance with our policy.
We reserve the right to use aggregated data provided that those data do not relate to any individual. We create aggregate reports on our site visitors’ demographics and traffic patterns for advertisers, sponsors and partners. This allows us to engage with you more effectively, and allows our users to receive advertisements that are pertinent to their needs. Because we don’t track the usage patterns of individual users, any advertiser or sponsor will never know that a specific user clicked their ad.
We will process your Personal Data legally and fairly and not use it outside the purposes which we have informed you of. So far as we are able we shall ensure that all of your Personal Data is accurate and up to date.
Security of Your Personal Data
We protect Personal Data with appropriate physical, technological and organizational safeguards and security measures. Your Personal Data comes to us via the internet which chooses its own routes and means whereby information is conveyed from location to location. As such we cannot give any warranty or assurance that the means where information is conveyed to us are safe, reliable or have integrity. We audit our procedures and security measures regularly to ensure they are being properly administered and remain effective and appropriate. Every member of the Group is committed to our privacy policies and procedures to safeguard Personal Data. We have security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. More specifically, our server uses SSL (Secure Sockets Layer) security encrypting all of your Personal Data including credit card number, name and address to prevent individuals from reading these Data; and operates secure data networks protected by industry standard firewall and password protection. Our hardware, software and physical security measures meet relevant regulations and guidelines set by US and European governing bodies.
The length of time we retain Personal Data varies depending on the purpose for which it was collected and used. This period may extend beyond the end of the particular relationship with us but only for so long as we are contractually bound to do so, or so far as is necessary for audit or other accounting purposes. When Personal Data are no longer needed we have procedures to destroy, delete, erase or convert it to anonymous form.
Storage of Personal Data
Personal Data provided to us is stored in accordance with applicable laws of the jurisdiction of the data subject, at secure locations in one of the following regional centres, Canada, Europe, Russia and China. We have ensured that appropriate security standards are in place regarding the safeguarding, confidentiality and security of Personal Data. In regard to data subjects resident in the EU, we, where required, register with appropriate national data protection/information protection authorities. We also ensure that data is held in a manner that meets the requirements of any national law of any member state of the European Union giving effect to Directive 95/46/EC and Regulation (EU) 2016/679. These laws set out obligations on the protection of individuals with regards to the processing of personal data and on the free movement of such data.
Withdrawal of Consent
Except as required or enabled by law (including, for the avoidance of doubt, the laws of the member states of the European Union we have mentioned above), we will not use or disclose your Personal Data for any purpose for which you refuse consent or later withdraw your consent. You also understand that although you can use our site for some purposes without providing Personal Data, we need certain Personal Data, including data linked to payment or involving an ongoing relationship with us or our partners. If you refuse to provide us with Personal Data we require or later withdraw your consent, we may no longer be able to provide you with certain services.
Under the laws of the Member States of the European Union, we are required to provide with the following additional information:
- You have the right to withdraw your consent to us processing your Personal Data at any time. This will not affect any Personal Data processed before such withdrawal. You can exercise this right by contacting us at firstname.lastname@example.org
- You have the right to request access to or the correction or deletion of your Personal Data. This can be done by contacting us at email@example.com
- You have the right to ask us to transfer your Personal Data to another person. Please contact us at firstname.lastname@example.org with the contact details of the person you would like us to transfer the data to, and what data you want to transfer.
- You may contact us at email@example.com if you have a question or complaint about the way we have handled, processed, or used your personal data. In the unlikely event that we cannot address your complaint to your satisfaction, you have the right to complain to your local regulatory authority.
By using this Site, you signify your agreement to this Policy. We reserve the right to change this Policy at any time. Any changes will be notified to you as required by law so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Any questions about this policy, the collection, use and disclosure of Personal Data by us or access to your Personal Data which is required by law to be disclosed, should be directed to firstname.lastname@example.org, 60 Courtney Park Drive West, Unit 3, Mississauga, Ontario Canada L5W 0B3 Tel:1-905-565-5777.