September 2013

Jaguar Land Rover Expands Customer First Philosophy

September 25, 2013 - Leading luxury automaker Jaguar Land Rover is taking its Customer First philosophy to new markets and new devices by expanding a longstanding partnership with automotive quality data provider Enprecis. Since joining forces four years ago, these cutting-edge companies have monitored customer feedback for 11 vehicle lines in five countries, collecting hundreds of thousands of responses to millions of survey questions. Data from the Enprecis Continuous Quality Insight (CQI) platform helps Jaguar Land Rover understand the vehicle ownership experience and make Customer First a global reality.

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