by Anthony Giagnacovo | Jul 5, 2017 | Expertise
The concept of Customer Experience was first brought into focus by Holbrook and Hirschman in the mid-80s. The notion has extended Experience as an important factor in understanding consumer behavior and driving value. Customer Experience Managers recognized the...
by Anthony Giagnacovo | May 8, 2017 | Expertise
In today’s digital world, a value-led approach that puts greater focus on the customer experience can make all the difference between Promoters and Detractors. As global leaders in Customer Experience (CX) Management for automotive Original Equipment Manufacturers...
by Communications Team | Oct 31, 2016 | Awards, Expertise, News
Enprecis Group credited as a Gold Microsoft Partner with SQL Server Certification We are proud to announce that we have achieved the following Microsoft recognition: Vital Insights as a Microsoft Partner with Gold Application Development Competency Vital Insights as a...
by Communications Team | Mar 10, 2016 | Expertise, News
KIA Motors America deploys Foresight™ Social to enhance its Customer Experience Management program Vital Insights Inc., a global designer, developer and distributor of innovative enterprise-class Customer Experience Management (CEM) software has deployed its robust...
by Communications Team | Jan 7, 2016 | Expertise, News
Vital Insights continues its success as a leader in developing cutting-edge, first-to-market Customer Experience Management software with the release of its 3 new integrated product features. Vital Insights Inc., a global designer, developer and distributor of...
by Communications Team | Sep 10, 2015 | Expertise
The head of a major OEM in Canada used to make a point of reading the latest customer comments every morning to get a better sense of what the company’s customers were experiencing at the dealership and with the product. These days, Text Analytics tools can make...
by Communications Team | Jul 28, 2015 | Expertise
At Vital Insights, we see thousands of completed customer experience surveys each day, and what stands out is just how little differentiation there appears to be between dealerships on many of the key metrics. In many cases, over 95% of dealers achieve ratings of 10...
by Communications Team | Jun 30, 2015 | Expertise
The decision to choose cloud-based solutions has become a widely discussed topic in the automotive industry in recent years. Companies have come to rely heavily on digital data storage for all facets of their business, so their data must be hosted in an environment...
by Communications Team | Jan 27, 2015 | Expertise, News
MISSISSAUGA, Ontario; January 27, 2015 – Vital Insights Inc., The Global Leader in Customer Experience Management (CEM) Software, has named Mr. Richard Cooper as its new Senior Strategic Planning Advisor. “Richard will be critical in helping us further develop our...
