by Anthony Giagnacovo | Oct 31, 2017 | Expertise
The Enprecis Group system brings together valuable data and practical, as well as predictive analytics to afford clients a much broader perspective of their customer base. This, in turn, assists in producing actionable intelligence for the delivery of a qualified...
by Glenn Davis | Oct 24, 2017 | Expertise
Most businesses today are aware of the need to have a comprehensive data security strategy to protect themselves, their employees and their customers from various security threats. Fortunately for many small to medium-sized businesses, due to their size and simpler...
by Anthony Giagnacovo | Oct 17, 2017 | Expertise
The connected consumer The retail sector is undergoing massive transformations in response to the shift in customer expectations of what a shopping experience should be like. Retailers like Amazon have taken the world by storm, as they have successfully engaged with...
by Anthony Giagnacovo | Sep 28, 2017 | Expertise
A Holistic Approach to Customer Experience is the key to Generating Positive ROI: Here’s Why A few weeks back I was having dinner with several of my closest friends who I’ve known for over 35 years. One friend is a highly regarded and sought-after orthodontist who has...
by Dave Girolamo | Aug 22, 2017 | Expertise
This article will serve as an introduction to a series about what is both known, and what is unknown, about automotive quality. It will be useful for a wide range of readers; for those in the industry, as well as for end customers of every level of expertise from...
by Anthony Giagnacovo | Jul 5, 2017 | Expertise
The concept of Customer Experience was first brought into focus by Holbrook and Hirschman in the mid-80s. The notion has extended Experience as an important factor in understanding consumer behavior and driving value. Customer Experience Managers recognized the...
