by Anthony Giagnacovo | Oct 17, 2017 | Expertise
The connected consumer The retail sector is undergoing massive transformations in response to the shift in customer expectations of what a shopping experience should be like. Retailers like Amazon have taken the world by storm, as they have successfully engaged with...
by Anthony Giagnacovo | Sep 28, 2017 | Expertise
A Holistic Approach to Customer Experience is the key to Generating Positive ROI: Here’s Why A few weeks back I was having dinner with several of my closest friends who I’ve known for over 35 years. One friend is a highly regarded and sought-after orthodontist who has...
by Dave Girolamo | Aug 22, 2017 | Expertise
This article will serve as an introduction to a series about what is both known, and what is unknown, about automotive quality. It will be useful for a wide range of readers; for those in the industry, as well as for end customers of every level of expertise from...
by Anthony Giagnacovo | Jul 5, 2017 | Expertise
The concept of Customer Experience was first brought into focus by Holbrook and Hirschman in the mid-80s. The notion has extended Experience as an important factor in understanding consumer behavior and driving value. Customer Experience Managers recognized the...
by Anthony Giagnacovo | May 8, 2017 | Expertise
In today’s digital world, a value-led approach that puts greater focus on the customer experience can make all the difference between Promoters and Detractors. As global leaders in Customer Experience (CX) Management for automotive Original Equipment Manufacturers...
by Communications Team | Oct 31, 2016 | Awards, Expertise, News
Enprecis Group credited as a Gold Microsoft Partner with SQL Server Certification We are proud to announce that we have achieved the following Microsoft recognition: Vital Insights as a Microsoft Partner with Gold Application Development Competency Vital Insights as a...
by Communications Team | Mar 10, 2016 | Expertise, News
KIA Motors America deploys Foresight™ Social to enhance its Customer Experience Management program Vital Insights Inc., a global designer, developer and distributor of innovative enterprise-class Customer Experience Management (CEM) software has deployed its robust...
by Communications Team | Jan 7, 2016 | Expertise, News
Vital Insights continues its success as a leader in developing cutting-edge, first-to-market Customer Experience Management software with the release of its 3 new integrated product features. Vital Insights Inc., a global designer, developer and distributor of...
by Communications Team | Sep 10, 2015 | Expertise
The head of a major OEM in Canada used to make a point of reading the latest customer comments every morning to get a better sense of what the company’s customers were experiencing at the dealership and with the product. These days, Text Analytics tools can make...
