Continuous Vehicle Quality & Customer Experience Technology for the Global Automotive Industry

FORESIGHT™WHAT WE DO

WHAT WE DO

Customer Experience Experts

Our vision is to create an extraordinary customer experience, where innovation, expertise and integrity are at the forefront of who we are.

Industry Leaders in Innovation

We’ve been the pioneers of automotive industry innovations in customer experience technology from the very beginning.

A Global CEM Company

We develop innovative software and strategic solutions for Customer Experience (CX) and Vehicle Experience (VX) Management users where quality is never sacrificed.

Our Solutions

FORESIGHT™

Customer Experience Management Platform

Fully-customizable, data-driven, and offering integrated business intelligence, Foresight™ is the world’s leading automotive Customer Experience Management (CEM) platform designed to turn global automotive brands and dealers into leaders of customer experience.

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CQi™

Product Quality Insight Program

The Continuous Quality Insight (CQi™) platform is a comprehensive customer feedback analysis tool that connects automobile manufacturers, dealers, and owners to offer significant improvements in vehicle quality and innovations in vehicle design, preventing recalls and increasing loyalty.

CONSULTING & ANALYTICS

Tailored to the Automotive Industry

We provide guidance on all facets of Vehicle Quality and Customer Experience Management programs, including the initial design of all surveys, deployment and monitoring of the programs, and perceptive analytics of all data through a streamlined process that allows for multiple ongoing approaches to analysis.

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SOFTWARE INNOVATIONS BUILT FOR AUTOMOTIVE

Foresight Compass

Drive dealer engagement to new levels with automated dealer goal setting and goal-achievement monitoring, including ongoing custom alerts

Foresight BI

Gain deeper insight and understanding of large data sets by developing customized dashboard views, KPI displays and multi-level reports quickly and easily

Foresight Social

Monitor social media sites that focus on the automotive customer experience for up-to-the-minute customer sentiment

Foresight™ for Mobile

Foresight is fully optimized for use on any screen, on any device to easily analyze data and respond customer feedback

R

Issue Resolution

Quickly resolve customer issues with instant alerts and information to make an informed decision and take action towards resolution

Global DMS Extraction

The only automotive CEM technology that can connect to any DMS, anywhere around the world

OUR CLIENTS

“Volkswagen dealers have made it clear that Foresight is their customer satisfaction system of choice. Our dealers appreciate its ease of use and benefit of resolving customer issues in real-time.”

– Director of Customer Experience, VW Group of America

“The launch team was a pleasure to work with in developing and launching a new service satisfaction survey program for our Latin American market! They ensured continuous progress was made throughout the process.”

Manager, Customer Information & Analytics, Honda Motors America

Mazda
Citroen
Summit Trucks
Audi
Honda
Volkswagen
Lexus
Peugeot
Hyundai
FCA
Toyota
Kia
Infiniti
Nissan
Genesis
DS Automobiles
Renault
Mitsubishi

LET'S WORK TOGETHER

Revolutionize your Vehicle and Customer Experience Programs

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