WHAT WE DO
Customer Experience Experts
Our vision is to create an extraordinary customer experience, where innovation, expertise and integrity are at the forefront of who we are.
Industry Leaders in Innovation
We’ve been the pioneers of automotive industry innovations in customer experience technology from the very beginning.
A Global CEM Company
We develop innovative software and strategic solutions for Customer Experience (CX) and Vehicle Experience (VX) Management users where quality is never sacrificed.
Customer Experience Management Platform
Fully-customizable, data-driven, and offering integrated business intelligence, Foresight™ is the world’s leading automotive Customer Experience Management (CEM) platform designed to turn global automotive brands and dealers into leaders of customer experience.
Product Quality Insight Program
The Continuous Quality Insight (CQi™) platform is a comprehensive customer feedback analysis tool that connects automobile manufacturers, dealers, and owners to offer significant improvements in vehicle quality and innovations in vehicle design, preventing recalls and increasing loyalty.
Tailored to the Automotive Industry
We provide guidance on all facets of Vehicle Quality and Customer Experience Management programs, including the initial design of all surveys, deployment and monitoring of the programs, and perceptive analytics of all data through a streamlined process that allows for multiple ongoing approaches to analysis.
SOFTWARE INNOVATIONS BUILT FOR AUTOMOTIVE
Drive dealer engagement to new levels with automated dealer goal setting and goal-achievement monitoring, including ongoing custom alerts
Gain deeper insight and understanding of large data sets by developing customized dashboard views, KPI displays and multi-level reports quickly and easily
Monitor social media sites that focus on the automotive customer experience for up-to-the-minute customer sentiment
Foresight™ for Mobile
Foresight is fully optimized for use on any screen, on any device to easily analyze data and respond customer feedback
Quickly resolve customer issues with instant alerts and information to make an informed decision and take action towards resolution
Global DMS Extraction
The only automotive CEM technology that can connect to any DMS, anywhere around the world
“Volkswagen dealers have made it clear that Foresight is their customer satisfaction system of choice. Our dealers appreciate its ease of use and benefit of resolving customer issues in real-time.”
– Director of Customer Experience, VW Group of America
“The launch team was a pleasure to work with in developing and launching a new service satisfaction survey program for our Latin American market! They ensured continuous progress was made throughout the process.”
– Manager, Customer Information & Analytics, Honda Motors America